Contact information:

Simple Solutions & Innovations, Inc.
701 Loyal Street
Danville, VA 24541
Office: (434) 792-7392
Fax: (434)-792-7395

Printer Repair Procedure

SSI RMA PROCEDURE FOR PRINTER DEPOT REPAIR SERVICE

Please note:  You do not have to notify us that the printer is coming, nor do you necessarily need a RMA # from us. If it is quicker & more efficient for you to just send the printer to us, then please do that.   If it goes down late on 2nd shift or 3rd shift, you can have it boxed & shipped without having to wait on us to ok it.  Please remember, we do not want to prolong the process of you getting your printer repaired quickly by making the return a lengthy process.  We want it to be easy, simple, & quick for you.  If you have questions, please call our office for tech support. 

If you would like to follow this procedural option, you may do this also:

  1. Initiate process by notifying SSI that you have a printer that needs to be repaired by emailing:  websales@ssiprintheads.com with your printer model information, etc. You may also call us at the office number above.
  2. SSI personnel will respond to you with an RMA number.
  3. Send the printer(s) to:            
    RMA #
    Simple Solutions & Innovations, Inc.
    701 Loyal Street
    Danville, VA 24541
  4. When you send the printer(s): It is always helpful to send correspondence/note with it indicating what you think the problem is or a description of the problem.
  5. Our Technicians will inspect/evaluate the printer and send you an itemized estimate/quote on what the repairs will cost. i.e. parts and labor.
  6. Once you approve the estimate, send us a PO via websales@ssiprintheads.com and the repairs will begin.

Please note:

  • We repair all Zebra, Datamax, Sato and Intermec printers in-house at our Danville, VA facility
  • We stock most all of the OEM parts
  • Our 2018 labor rate is $85/hour.
  • The average labor repair time is one hour.  However, every printer repair situation is different.
  • Quick turnaround repair depot service.
  • Warranted Refurbished printers available for less than new units.

Printhead Return Policy and Procedure

  1. Initiate process by notifying SSI that you have a printhead that needs to be replaced by emailing:  websales@ssiprintheads.com with your printhead and printer model information, etc. You may also call us at the office number above.
  2. SSI personnel will respond to you with an RMA number.
  3. Send the product(s) to:             
    RMA #
    Simple Solutions & Innovations, Inc.
    701 Loyal Street
    Danville, VA 24541
  4. When you send the product(s): It is always helpful to send correspondence/note with it indicating what you think the problem is or a description of the problem.
  5. Our Technicians will inspect/evaluate for warranty claims and provide analysis promptly.

SSI Printhead Product Warranty Information & Return Procedure

For SSI Aftermarket Printheads:The Warranty Period for SSI Printhead branded printheads purchased from SSI is one year from the date of purchase, or one million inches.

Our warranty covers any manufacturer defects or workmanship under normal use during the warranty period. To correct any unforeseen issue, SSI will issue an RMA and provide an evaluation of the printhead, as described above.

For OEM Products: OEM Products will carry the OEM product warranty and are subject to the decision made by the OEM.

Returns: all returns must be within 30 days of date of purchase and be un-used and un-opened to receive a credit/refund. Please make all returns to the address listed at the top of the page along with your original purchase agreement or order number.

Proper care and handling of your SSI Printhead

Start-up energizing of printhead for initial operation 

THE RESISTOR ELEMENTS CAN BE DAMAGED BY OVERPOWERING OR OVERHEATINGIt is therefore advisable to determine that the print head driver circuitry is functioning properly before applying full power to the printhead. After this has been established overstressing the unit can be avoided by limiting the applied pulse voltage at or below the maximum allowed, or by simply setting the pulse voltage low initially and then increasing it slowly to obtain normal printing performance. 

Cleaning Method

Isopropyl Alcohol may be used to periodically remove paper residue from the printhead. Apply with cotton swab or soft cloth, using due care. Frequency of cleaning depends upon paper type and mechanical factors, and should be evaluated in a prototype system under normal operating conditions. Do not use abrasive materials in cleaning. Only clean when printhead has been de-energized and cooled to room ambient to avoid thermal shock damage.

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